GSA Schedule
MOBIS Number GS-10F-0145S
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Download ICP International Corporate Briefing (PDF)
ICP International is a minority-owned small business. While we are primarily a Lean Six Sigma consulting firm, we have expertise in a range of areas as demonstrated here. Our team includes the former leaders of PwC's LSS and Organizational Transformation practice. Dick Smith and Jerry Blakeslee are authors of "Strategic Six Sigma - Best Practices From The Executive Suite".
Our scope of services encompasses all aspects of Lean Six Sigma implementation and training. This includes, but is not limited to, consulting, training, curriculum design and customization, certification up to the Master Black Belt level, and program management. We also work with clients to design new technology in support of redesigned processes, providing full life cycle implementation services.
We also have specialized expertise in Voice of the Customer (VOC) studies and research. We design, structure, and facilitate focus groups to test key customer satisfaction and loyalty drivers. We then validate these drivers through statistically valid surveys to elicit vital information on loyalty drivers, perceptions, and competitive comparisons. The clarity and insights our clients gain from these studies informs their strategy and execution priorities.
ICP International has subcontractor relationships with the following prime contractors: IBM Business Consulting Services and Accenture.
The services we have effectively delivered under the following SINs and NAICS Codes include, but are not limited to, the following:
Consulting Services
SIN 874.1 - Consulting Services
- Lean Six Sigma
- Leadership Development and Coaching
- Strategic Planning
- Action Planning for Results
- Risk Analysis and Risk Mitigation
- Innovation
- Creative Problem-solving (TRIZ)
- Creating High-performance Workplace
- Process and Productivity Improvement
- Systems Design and Alignment
- Change Readiness Assessment
- Organizational Alignment
- Performance Measurement Systems
- Process Measurement Systems
- Program Audits and Evaluations
- Program & Project Management
Facilitation Services
SIN 874.2 - Facilitation Services
- Kai-Zen Events
- Root Cause Analysis
- Brainstorming and Solution Generation
- Creative Problem-solving Techniques (TRIZ)
- Defining and Refining Agendas
- Debriefing & Meeting Planning
- Reconciling and Resolving Divergent Views and Opinions
- Leading Large and Small Group Discussions
- Focus Groups
Survey Services
SIN 874.3 - Survey Services
- Voice of the Customer (VOC) Surveys
- Survey Planning & Design
- Development of Sampling Strategies
- Survey Reliability and Validation
- Analysis of Quantitative and Qualitative Data
- Data Interpretation and Presentation
Training Services
SIN 874.4 - Training Services
- Lean Six Sigma Certification (Including Champions, Process Owner, Project Sponsor, Master Black Belt, Black Belt, Green Belt and below)
- Process Management
- Customer Service Excellence
- Quality Management and Process Excellence
- Poka Yoke Techniques
- Risk Mitigation
- Failure Modes & Effects Analysis (FMEA)
- Experimental Design (DOE)
- Team Building
- Benchmarking
- Statistical Process Control (SPC)
- Business Process Reengineering
- Strategic Planning
- Leadership Development
- Change Management
- Program & Project Management