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Gerard Sequeira Summary of Qualifications Gerard Sequeira is President of ICP International, a management advisory firm focused on quantum-leap improvements in the financial and operational performance of its clients through the application of Six Sigma management techniques. Before he came to ICP International, Mr. Sequeira was a Director in the Six Sigma practice at PricewaterhouseCoopers. Mr. Sequeira is a senior advisor to the world's leading multinational financial institutions, manufacturers, and service organizations. He has more than 15 years experience engaging corporate executives on Six Sigma deployment strategy, corporate turnarounds, and organizational transformation. He has led successful organizational transformations for numerous organizations, breaking down complex strategies to actionable tactics, and driving change through the implementation of strategy-linked metrics. The tailored tools and methodologies he deploys drive and sustain organizational success. His work has led to dramatic improvements in financial and operational performance, driving direct enhancement to cashflow. Mr. Sequeira's recent focus has been as senior advisor to leading executives on Six Sigma deployment. With depth at both the leadership and operating levels, he is a recognized Six Sigma expert, having developed more than 75 Six Sigma Black Belts in the United States and abroad. Education and Certifications M.B.A.,
Concentration in Finance & International Business, Darden Graduate
School of Business, University of Virginia, 1993. Core Competencies
Summary of Qualifications Dr. Ramaswamy is Vice President of ICP International. He is an executive consultant with 20 years of experience advising leading U.S. and European corporations. He is a recognized expert in the development and application of Six Sigma methodologies (DMAIC for process improvement and DFSS for process design). His book "Design and Management of Service Processes" is a seminal work on the application of Six Sigma principles to service industries. Dr. Ramaswamy is also President of Service Design Solutions, an affiliated organization of ICP International. Service Design Solutions creates value for its clients through the design and implementation of services utilizing advanced Six Sigma techniques. Prior to joining ICP International, Dr. Ramaswamy led the Customer Care Consulting group at AT&T Labs (formerly Bell Labs), where he focused on creating innovative service solutions across AT&T's multiple divisions. Dr. Ramaswamy is widely published in technical journals in the United States and Europe, where he maintains several professional and academic affiliations. Education
and Certifications
Core Competencies
John Uzzi Summary of Qualifications Mr. Uzzi has more than 21 years of experience consulting to the nation's leading organizations navigating large-scale change. His client collaborations have resulted in breakthrough improvement through job and work process design, work unit and organizational design, and Six Sigma quality implementation. The success of his collaboration with client organizations has resulted in significant increases in employee and management productivity, improvement in service quality, and heightened motivation of individuals. Education & Certifications BA, Communication Arts - Fordham University Core Competencies
Elisabeth Swan Summary of Qualifications Ms. Swan has designed, developed and delivered sessions ranging from coaching and consulting skills to process improvement and specifically Six Sigma initiatives for many Fortune 500 companies. In the past year, Ms. Swan has been instrumental in the first Six Sigma program rollout to date in the hospitality industry. She designed and piloted the training workshops and coached improvement teams that contributed to the organization's first-year savings of a $25M. A certified Black Belt trainer for GE Capital, Ms. Swan adapted the Six Sigma programs for all of GE's Vendor Financial division. She most recently took part in the kickoff of the first Six Sigma initiative in the South African Banking industry at one of the country's largest banks. Education & Certifications BA, English - Columbia University Core Competencies
Delaine Campbell Summary of Qualifications Delaine Campbell has over twenty years of experience working in telecommunications, high technology and consulting industries. Her background includes training in Sales, Business Development, Information Technology, Six Sigma, Process Re-Engineering and Design, and Project Management. Ms. Campbell has facilitated workshops and performed individual mentoring for: GTE, Sprint, Global One, France Telecomm, Deutsche Telecom, Pacific Bell, NetManage, Contra Costa County Sheriff's Office, Valley Hospital, and Fortune 1000 companies. Education & Certifications MS,
Project Management - George Washington University Core Competencies
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